•Provide real-time support to teams during critical moments - either due to bandwidth, or strategic initiatives where enablement solutions are needed like such as onboarding, support experience, and/or product enhancements
•Analyze support experiences to identify patterns and opportunities for proactive enablement solutions
•Collaborate with stakeholders to identify immediate and long-term enablement needs, objectives, and desired outcomes for both users and internal teams
•Design, develop, and execute comprehensive enablement programs, curricula, and materials for various delivery methods (e.g., in-person, virtual, self-paced, blended)
•Create engaging and interactive content tailored to address current knowledge gaps and anticipate future needs, promoting user adoption and team efficiency
•Incorporate adult learning principles and instructional design methodologies to ensure optimal learning outcomes and user empowerment
•Develop and implement assessments to measure the effectiveness of real-time support and proactive enablement programs
•Work closely with tax advisory SMEs, product and operations teams as well as to ensure accuracy and relevance of content for both immediate and future needs
•Adapt existing materials to suit different learning styles and audience needs, focusing on user enablement and internal strategy alignment
•Ensure all enablement materials align with company branding and style guidelines while maintaining accuracy and effectiveness
•Track and report on user adoption rates, enablement program completion rates, and overall effectiveness of both real-time and proactive initiatives
•Continuously improve enablement strategies based on user feedback, support experiences, and data-driven insights
•We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.