1510 gtm business operationsRemoteFresh role

Product Operations Program Manager

Stripe
CHI, ATL, US-Remote
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OVERVIEW

About the Role

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

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OVERVIEW

About the Role

The Product Operations team supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.

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The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:

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Defining launch processes and policy

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Planning and alignment across Product, Go-to-Market, and Systems / Operations teams

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Leading commercial execution for priority product launches

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Aggregating user feedback

We are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.

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What you’ll do

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RESPONSIBILITIES

Responsibilities

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Create systems to capture, prioritize and track user requirements

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Design and run complex processes across Product and operational teams

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Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)

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Facilitate project/program retrospectives and then implement the changes needed

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Build with a mindset of scale and flexibility for all internal and external stakeholders

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Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency

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Build and communicate relevant operational metrics to leadership and partnering teams

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Who you are

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We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

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REQUIREMENTS

Requirements

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7+ years of experience in product management/strategy, business operations, management consulting or a related discipline

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Previous experiencing working cross functionally with product and technical teams

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Must have advanced level of proficiency with Google Sheets and Google Slides

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Experience working with and translating SQL and working with dashboards

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Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environment

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Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to C-Suite

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A strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment

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The ability to diagnose, simplify and structure problems and solutions while having command of “the details”

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Enthusiastic “roll up your sleeves” mentality

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DESIRABLE

Desirable Qualifications

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Prior experience with payments, fintech, and/or high-growth technology companies

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