The Stripe Assistant team is transforming how users interact with Stripe by building an intelligent and proactive assistant that not only answers users’ queries but efficiently resolves issues and provides valuable business insights. We leverage LLMs and agentic systems to elevate the user experience across Stripe—from the dashboard to support surfaces—and we enable other teams to build and integrate their AI agents on our platform. We’re evolving from a helpful support tool to a trusted pilot that anticipates, optimizes, and executes on behalf of our users.
As a Staff Machine Learning Engineer on the Stripe Assistant team, you’ll own the end-to-end ML and agent architecture that makes Stripe Assistant safe, reliable, and deeply useful. You’ll set the strategy for how the Assistant executes high-trust actions, delivers accurate analytical answers across Stripe and the broader web, orchestrates capabilities across many tools and agents, and grounds responses in authoritative Stripe and user data—so users can resolve issues quickly and confidently.
You’ll drive conversation continuity and personalization across surfaces, evolve the Assistant into a proactive partner that anticipates user needs, and deepen its presence in the dashboard to streamline critical workflows. You’ll establish rigorous evaluation and SLOs and deliver step‑change improvements in quality, latency, cost, and availability—paving the way for configurable levels of autonomy and, ultimately, a dependable operating layer over a merchant’s Stripe account.